Certificate in Housekeeping Services
$295
Leads to certification
Certification / Skills

Certificate in Housekeeping Services

The eHotelier Certificate in Housekeeping Services delivers the skills and knowledge required for you to succeed as a professional in a Housekeeping role.

The Certificate in Housekeeping Services is an eHotelier Professional Development Program, aligning applied skills courses and on-the-job experience to your chosen career path. Courses consist of the core competencies of housekeeping operations and four elective topics covering key skill areas, general knowledge and associated soft skills.

Cross Training requires the team member to work in an alternate role within their department for 20 hours.  

Position Familiarisation requires the team member to work in a different department and is conducted over a minimum of 4 hours. 

Curriculum content

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    Hospitality enterprises rely on making good impressions on their customers. It is essential to maintain a neat and professional business. In this course you will learn: Types and uses of cleaning equipment and chemicals Appropriate techniques for cleaning various surfaces How to look after your equipment Safe and environmentally friendly work practices This course describes the performance outcomes, skills and knowledge required to carry out general cleaning duties. It requires the ability to set up cleaning equipment and to safely clean premises and equipment using resources efficiently to reduce negative environmental impacts.

    • Lesson Clean Premises and Equipment

    • Lesson Course Completion Survey

  • This course describes the performance outcomes, skills and knowledge required to provide a range of general housekeeping services to guests. The course applies to housekeeping attendants, porters and concierge staff in commercial accommodation establishments. They work under supervision and usually as part of a team.

  • This course helps you stay informed about the hospitality industry, build professional knowledge, and support ongoing career development. Learning Outcomes Industry Knowledge Access and apply information on hospitality operations, products, and services. Stay informed about current and emerging industry trends. Compliance and Ethics Understand relevant laws, regulations, and industry standards. Apply ethical and compliant work practices. Hospitality Technology Explore current and emerging hospitality technologies. Use technology to improve workplace efficiency and practices. Professional Development Keep up to date with industry trends and changes. Share knowledge with colleagues and support continuous improvement. By the end of this course, you'll be able to apply industry knowledge, embrace new technologies, and support your ongoing growth in the hospitality industry.

  • The guest room is the most important are of the venue. It is essential to ensure that the room is prepared correctly and to the establishment's standards. What you will learn: Choosing equipment and setting up the service trolley How to enter a guest room correctly Appropriate bed-making, room cleaning and other housekeeping procedures Safe and environmentally friendly work practices

  • This course is designed for hospitality professionals who want to deliver exceptional personalised service and excel in luxury guest experiences. What You'll Learn Display Professional Butler Standards Build rapport and communicate effectively with guests. Identify and anticipate guest needs. Maintain professional grooming, service standards, and confidentiality. Care for Guest Property Unpack, store, and pack luggage. Prepare clothing and clean shoes. Arrange repairs and organise guest belongings. Arrange Guest Services Provide information and recommendations. Organise and coordinate guest services. Confirm, adjust, and accurately record service requests. By the end of this course, you'll have the skills and confidence to deliver outstanding butler service, exceed guest expectations, and enhance your career in luxury hospitality.

  • Launder Linen and Guest Clothes Laundry operations are specialised and very few hotels offer a full service. Care of linen as well as guest and staff clothing is very important. This course covers: Sorting of laundry items How to choose the correct laundering conditions Safe operation of laundry equipment How to package, store and present laundry items

  • Provide Lost and Found Services Guests often leave items behind when they check out. It is important to follow the appropriate procedures for lost and found services. In this course you will learn: Appropriate procedures to follow when an item is found How to handle a lost and found enquiry Procedures for returning items to guests Appropriate disposal procedures

  • This course provides the essential hygiene practices needed to maintain a safe, healthy, and professional hospitality workplace for both employees and guests. What You'll Learn Maintain Personal Hygiene Follow personal cleanliness and grooming standards. Monitor hygiene throughout shifts. Maintain clean uniforms and PPE. Prevent Health Hazards Follow hygiene policies and safe work practices. Use correct handwashing procedures to prevent contamination. Identify, address, and report workplace hygiene hazards. By the end of this course, you'll be able to maintain high hygiene standards, prevent health risks, and support a safe environment for guests and colleagues.

  • Participate in Safe Work Practices Occupational health, safety and security is a legal requirement for every workplace. Every employer and employee has a duty to ensure the safety, security and health of everybody present in a workplace. This course will help you understand: OH&S procedures and practices in a variety of situations Security procedures and requirements Emergency procedures How to provide a safe and secure workplace

  • This course equips frontline hospitality team members with the skills to deliver excellent service across departments such as Front Office, Housekeeping, Food & Beverage, Spa, Golf, and Events. What You'll Learn Verbal and non-verbal communication skills. Professional presentation and service standards. Building rapport with guests and colleagues. Assisting guests with special needs. Identifying service opportunities. Handling customer complaints effectively. Providing feedback and supporting service improvements. Ideal for hospitality employees, new team members, and organisations seeking to deliver consistent, high-quality guest service.

  • This course will help you develop the skills to deliver exceptional guest experiences while supporting efficient hotel operations. What You'll Learn Prepare for Service Organise tasks and prepare work areas. Confirm service requirements and supplies. Provide Service Deliver outstanding guest service. Provide information and assist with guest needs. Promote services and handle complaints professionally. Complete Operational Tasks Follow schedules and work effectively as a team. Maintain cleanliness and use systems and technology efficiently. End-of-Shift Duties Complete closing tasks and participate in team debriefs. By the end of this course, you'll be able to provide professional, guest-focused service and contribute to a culture of hospitality excellence.