Leads to certification
Certification / Skills
Certificate in Housekeeping Services
The eHotelier Certificate in Housekeeping Services delivers the skills and knowledge required for you to succeed as a professional in a Housekeeping role.
The Certificate in Housekeeping Services is an eHotelier Professional Development Program, aligning applied skills courses and on-the-job experience to your chosen career path. Courses consist of the core competencies of housekeeping operations and four elective topics covering key skill areas, general knowledge and associated soft skills.
Cross Training requires the team member to work in an alternate role within their department for 20 hours.
Position Familiarisation requires the team member to work in a different department and is conducted over a minimum of 4 hours.
Curriculum content
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This course gives you the skills and knowledge to provide a range of general housekeeping services. T his course will thoroughly explain how cleanliness measures up to customer expectations. The unit applies to commercial accommodation establishments' housekeeping attendants, porters, and concierge staff. They work under supervision and usually as part of a team.
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This course is designed to equip you with valuable insights, skills, and resources to thrive in this dynamic industry. Whether you're an aspiring professional or already immersed in the field, we're here to support your professional development and help you stay ahead of the game. As we dive into the world of hospitality industry information and professional development, we'll explore various sources of information, access specific operational insights, understand the importance of staying informed and adaptable, and enhance work performance in this dynamic sector. Together, we'll foster your continuous professional growth and nurture the skills needed to excel in your career. Learning Outcomes: Source and use industry information Identify sources of information on the structure and operation of the hospitality industry. Access information of relevance to the hospitality industry to assist operational duties. Obtain information on features of current and emerging hospitality products and services relevant to the job role. Apply information about the hospitality industry and its products and services to enhance the quality of work performance. Source and use compliance information Obtain information on laws specifically relevant to the hospitality industry and work compliantly. Seek information on industry quality assurance schemes and apply them to benefit your own organisation. Access and apply information on career planning and equal employment opportunity (EEO) law. Obtain information on ethical industry practices and conduct day-to-day hospitality activities according to those practices. Source and use information on hospitality technology Source and access information on current and emerging technologies that impact on operational duties. Use information on technology to suggest new and improved workplace practices. Use current and emerging technology in day-to-day work activities. Update personal and organisational knowledge of the hospitality industry Identify current issues and trends in the industry. Identify and use a range of opportunities to update current and emerging knowledge of the hospitality industry. Share updated information with colleagues.
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This course teaches you how to clean and prepare guest rooms in an accommodation establishment. Cleaning these areas requires the ability to set up your equipment and safely use it efficiently so as not to damage anything or leave behind dirt stains with negative environmental impacts. The course applies to housekeeping attendants in commercial accommodation establishments. They work under supervision and usually as part of a team.
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The course covers the skills needed to launder linen and guest clothes. You will be able to operate laundry equipment safely, and complete a variety of tasks efficiently so as not to damage resources or make negative environmental impacts. The course is designed for employees in organizations that have a laundry on site. It may also apply to personal assistants, butlers and valet attendant whose job role involves providing clean clothes services under supervision from their employer.
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This course will teach you how to be a successful lost-property officer. You'll learn about performance outcomes, skills and knowledge necessary for serving customers who have found items and those whose properties have been misplaced or stolen--and finally assist claimants in filing accurate reports with authorities. The unit applies to frontline operations personnel working in various tourism, travel, hospitality, events and entertainment contexts.
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Welcome to Elevating Hygiene Standards in Hospitality Service, a course for hotel professionals looking to take their hygiene processes to the next level. In this course, you’ll learn simple but powerful protocols for staying clean and healthy in the hospitality industry, keeping yourself and your guests safe. We’ll walk you through the basics – developing a personal cleanliness routine and adjusting to maintain the health of self and others, prevent the spread of micro-organisms, and more. You’ll gain the thorough knowledge to properly prevent health hazards in the workplace, following organisational policies and procedures to ensure hygienic contact. You’ll also learn to identify and address workplace hygiene hazards and properly report any unresolved ones. Revamp your hygiene processes and learn the ins and outs of Elevating Hygiene Standards in Hospitality Service today! With this robust knowledge, you’ll be able to safely and securely work to the best of your abilities and support the health and safety of others. You will learn: 1. Maintain personal hygiene. 1.1. Develop a routine of personal cleanliness practices to prepare for work and maintain customer confidence in organisational service. 1.2. Check and adjust personal cleanliness during service periods to maintain the health of self and others. 1.3. Check uniform cleanliness and personal protective equipment for contamination during service periods and adjust to maintain the health of self and others. 2. Prevent health hazards in the workplace. 2.1. Follow organisational policies and procedures to ensure hygienic personal contact during work duties. 2.2. Prevent the spread of micro-organisms by washing hands at appropriate times. 2.3. Identify and address workplace hygiene hazards within the scope of your role and report any unresolved hazards that may affect the health of self and others.
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The goal of this course is to give you the skills and knowledge so that your workplace can be safer. We will teach how to follow predetermined health and safety procedures to maintain a good environment for everyone who works there while also teaching us about WHS management practices, which include preventing hazards before they become problems and providing training on what not to do when things go wrong. The unit applies to all tourism, travel, hospitality and event sectors and any small, medium or large organisation. All personnel use this skill in the workplace during their daily activities.
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The Provide Service to Guests course applies to all front-line team members serving customers and colleagues daily. This course provides the skills necessary to effectively work in departments such as Front Office, Housekeeping, Food and Beverage, Conference and Banqueting, Spa and Golf Services. Positions include reception, concierge, porter, room attendant, waiter, bartender, chef, therapist, golf professional, retail assistant and manager. In this course, you will cover verbal and non-verbal communication, personal presentation, service standards, establishing rapport, special needs, recognizing opportunities and dealing with customer complaints. You will also cover providing feedback on customer service experiences and supporting service improvements. The course is ideal for individuals wishing to improve their service skills, potential hospitality employees, and teams wishing to implement and maintain consistent service delivery standards.
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Are you passionate about outstanding customer service? Do you have what it takes to work effectively in a fast-paced hospitality environment? Our Work Effectively in Hospitality Service course is perfect for those seeking to develop the skills and knowledge required to provide exceptional service during service periods. You'll learn how to integrate various technical skills while dealing with numerous sales, service or operational tasks simultaneously, meeting the needs of multiple and diverse customers. The course covers everything from preparation and service to end-of-service tasks. It applies to individuals working in various departments such as accommodation services, food and beverage, gaming operations and housekeeping in hospitality settings, including bars, hotels, cafes, restaurants, clubs, pubs and motels. So if you're looking to take your career in the hospitality industry to the next level, this course is for you. Enrol today and let us help you realise your potential!